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Returns are accepted within 30 days of delivery. After 30 days
from delivery, we only offer an exchange of unused, packaged product for equal or greater value. We do not charge a restocking fee.
Additionally, we offer a $4 flat rate shipping label credit towards a return label. Any return shipping costs over $4 are required to be paid by the customer. If you wish to exchange an item for another flavor or type, please send us an email at info@xeropicks.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

-Gift-cards and gifted items: If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
-Sale items: Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
-Exchanged items: Once an item has been returned and exchanged for another product, it becomes final sale.

If you wish to exchange an item for another flavor or type, please send us an email at info@xeropicks.com

To lookup the status of your order, click here! If you have a Xero Picks account, you can log in and view order status and tracking on the Order History page. All orders placed Monday-Friday before 5pm EST will ship the same business day. All orders placed after the cut off time or placed
Saturday-Sunday will ship the following business day (Monday-Friday).

Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, please click here to email us.

Depending on the status of your order, we may not be able to cancel it. To best assist with this type of request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

U.S. orders can be exchanged online within 30 days of delivery. Please review the return policy for how to start a U.S.-based exchange. We currently do not support exchanges on international orders.

U.S. orders can be exchanged online within 30 days of delivery. Please review the return policy for how to start a U.S.-based exchange. We currently do not support exchanges on international orders.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been completed, the order goes almost immediately to processing. For fastest service please contact us at info@xeropicks.com or (800) 205-9853 to request any changes.

If you place an order from our website directly, it will process from our facility in Arizona. If an order is placed from a 3rd party vendor, shipping locations may vary.

Yes, some of the shipping carriers we offer will ship to PO Boxes.

Yes! We ship almost everywhere in the world.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Yes!! By signing up for our Woody Club program, first time buyers will receive a discount to use at checkout. Click here to sign up.

Yes! There is a 15% off discount code included on your packing slip. Additionally, we offer various discounts frequency within the Woody Club program. Click here to learn more.

You should experience a refreshing tingle on your lips and mouth upon use. This sensation comes from the ingredient extract of spilanthes acmella, also known as jambú. It is responsible for the increased salivary flow you experience when using our toothpicks. The tingle is safe and effective!

Spilanthes, jambú, is a plant grown in South America plants. The spilanthes in our picks helps to numb.

This happens from time to time during our drying process. But not to worry! The ingredients on the outside of the picks are the same ingredients that are in the inside of the picks and completely safe to use. If you have any concerns or further questions, please contact us
info@xeropicks.com or (800) 205-9853.

We use natural and artificial sweeteners like sucralose to create a robust flavor profile. However, the ingredients in our trade-secret formula result in no more than the equivalence of three rain drops, so it takes very little to create such a large result.

Yes, although toothpicks should not be given to children unsupervised. A good rule of thumb would be, if they are able to safely chew gum, they can safely use a toothpick. We advise anyone of any age should be
mindful of the pointed ends.

If common sense does not prevail and such incident does occur, please seek medical attention. Again, we advise anyone of any age should be mindful of the pointed ends.

There is less than 0.5mcg of xylitol per toothpick. Consult your
veterinarian for further assistance.

Through a patented process, our toothpicks are infused throughout their entire cellular lining and can precisely load up to 80+ milligrams of flavor and any function-specific ingredients all the way to
its core. The function-specific active ingredients and custom flavoring are gradually released and efficiently absorbed via a buccal absorption in the tongue, lips and cheeks over a 25-minute average period of use.

We believe our picks are more than just a little piece of wood. Xero Picks are a humble device from mother nature that we have crafted into enjoyable, elevated experience. Using a patented process and only the
best quality ingredients, we fully infuse each toothpick throughout the entire lining of the wood - up to 80mg of active ingredients - for long-
lasting hydration and satisfying effects. We strive for excellence, so much so that we offer a money back guarantee on our products. If you are not satisfied with your purchase, please contact us at
info@xeropicks.com or (800) 205-9853 so we can make it right.

Yes, we do. Please email info@xeropicks.com or call (800) 205-9853 for
more information.

Our picks are infused with flavor and ingredients to its core, which
means as you bite down on the softened pick, it will release remaining flavor and ingredients within all the layers of the wood.

All of Xero Picks products have zero calories and are sugar-free – as well as, non-GMO, made in America, keto-friendly, vegan, gluten free and guilt-free.

No, there is not nicotine in ANY of Xero Picks product lines.

Our tubes are childproof by design. To open tube – simply squeeze both sides of it below the lid to pop the top. These tubes are child resistant
by design.

RECOMMENDED USE: Think of our toothpicks more like lollipops. Suck on one end of the toothpick. Flip and repeat. Lightly imprint teeth once wood has softened to release more ingredients. Suggested 20-25 minutes use. Do not swallow. Use and discard.