Shipping and Return Policy
1. SHIPPING AND DELIVERY OPTIONS
We offer Domestic and International shipping options through the following providers:
2. PROCESSING TIME
Orders are typically processed within 2 business days, excluding weekends and public holidays. Once the item has been processed, a notification and tracking number will be emailed to the customer.
Orders can be cancelled prior to shipment if requested. If there are questions about canceling an order, please contact us.
Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition to be eligible for a refund. Some items, such as items on sale, may be ineligible for returns.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
6. DAMAGED ORDERS
Xero Picks is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. In the event there is an issue with the quality of the product received, please contact firstname.lastname@example.org to request a replacement or to exchange product.
7. SHIPPING RESTRICTIONS
UPS orders cannot be shipped to P.O. boxes.
For further questions about our processing, shipping and/or return policy, contact:
Phone: (800) 205-9853