Política de envío

Orders are typically processed within 2 business days, excluding weekends and holidays. We ship both domestically and internationally via USPS, UPS, and DHL. UPS orders cannot be shipped to P.O. boxes.

Cancellations: Orders may be cancelled prior to shipment. Contact us at info@xeropicks.com to request a cancellation.

Returns: Returns are accepted within 30 days of the original purchase date. Items must be unused and in original condition to qualify for a refund. Some items, such as sale items, may be ineligible for return.

Delayed orders: Xero Picks is not responsible for shipping carrier delays. If your order is delayed, please contact the carrier directly for status. If a shipment is significantly delayed, you may request a full refund.

Damaged or defective orders: Xero Picks is not liable for loss or damage once an order has been handed to the shipping carrier. If your order arrives damaged or defective, email info@xeropicks.com to request a replacement or exchange.

Free shipping: Our free shipping discount (orders over $15) cannot be combined with other discounts unless stated otherwise in a specific promotion.

Questions about shipping or returns: info@xeropicks.com or (800) 205-9853.